SHIPPING & RETURNS

Complimentary shipping is offered on all orders within the continental United States. Your order will be processed within 1-3 business days. Once shipped, you will receive a confirmation email with tracking information.

 

Delivery Timeline:

• STANDARD SHIPPING: 3-5 BUSINESS DAYS

• EXPRESS SHIPPING: AVAILABLE AT CHECKOUT FOR AN ADDITIONAL FEE.

Delivery times may vary based on location and potential unforeseen circumstances. For more information, visit the Shipping Policy Page.

 

Returns Policy:

CUSTOMER satisfaction remains a top priority. You can return items within 14 days of receipt, free of charge. 

   To Initiate a Return:

1. Please contact info@kookla.com.

2. Provide your order number and a brief description of your reason for the return.

3. We will assist you with the return process and provide a free shipping return label.

 

Refund Policy:

Upon receipt of your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5-10 business days.

For more information, visit the Return and Refund Policy Page.

 

Exchanges:

Exchanges are not offered at this time. If you would like a different item, please return the original item for a refund and place a new order.

 

Contact Us:

For inquiries or assistance regarding the shipping and returns policy, please reach out to info@kookla.com.